iee com Privacy Policy —
Your Data, Handled with Care

1 Introduction

iee com takes the privacy of its players seriously. This Privacy Policy describes how iee com collects, uses, stores, and protects the personal information of registered players and visitors to the ieecom.app platform. It also describes the rights you have in relation to your personal data and how you can exercise them.

This policy is written in plain English for Pakistani users and is intended to be easy to understand. If you have any questions after reading it, you can contact the iee com support team at any time through live chat or by emailing [email protected].

This policy should be read alongside the iee com Terms and Conditions, which govern the broader use of the platform.

2 Data We Collect

iee com collects personal data in the following categories:

Account registration data: When you register, we collect your full name, date of birth, email address, and account credentials. This information is required to create and manage your account.

Identity verification data: To comply with standard platform security requirements and to verify your age, we may request a copy of a valid government-issued identity document such as a CNIC, passport, or driving licence. This data is used solely for verification purposes.

Financial and transaction data: We collect records of all deposits, withdrawals, and bets made through your account. This includes payment method details as required to process PKR transactions via JazzCash, Easypaisa, Raast, bank transfer, cards, and mobile wallets. We do not store full card numbers — only tokenised references provided by our payment processors.

Usage and activity data: We collect information about how you use the platform — which games you play, which sports markets you view, session timestamps, and general betting patterns. This data is used to improve the platform and to personalise your experience where relevant.

Device and technical data: When you access iee com, we automatically collect your IP address, browser type, operating system, device identifiers, and general location data (country/city level). This data is used for security monitoring, fraud prevention, and platform optimisation.

Communications data: If you contact our support team through live chat or email, we retain a record of that communication in order to resolve your query and to improve service quality.

Voluntary data: Any additional information you choose to provide — such as profile preferences, notification settings, or promotional opt-ins — is collected and stored as part of your account profile.

Data Category	Examples	Purpose
Registration	Name, email, date of birth	Account creation & management
Identity Verification	CNIC, passport copy	Age & identity confirmation
Financial	PKR transactions, payment method tokens	Deposits, withdrawals, fraud prevention
Usage & Activity	Games played, bets placed, session times	Platform improvement, personalisation
Technical	IP address, device type, browser	Security, fraud detection
Communications	Support chat logs, email threads	Query resolution, service improvement

3 How We Use Your Data

iee com uses your personal data for the following purposes:

• Operating your account — processing your registration, managing your login sessions, maintaining your account history, and enabling you to deposit and withdraw funds in PKR.
• Processing transactions — facilitating PKR deposits and withdrawals through supported payment methods including JazzCash, Easypaisa, Raast, bank transfers, and cards.
• Security and fraud prevention — monitoring for suspicious activity, detecting and preventing unauthorised access to accounts, and investigating potential breaches of our Terms and Conditions.
• Customer support — responding to your queries, resolving disputes, and processing responsible gaming requests such as self-exclusion or deposit limits.
• Platform improvement — analysing how players use the platform in aggregate to improve game performance, navigation, and overall user experience.
• Compliance — retaining records as required by applicable obligations around financial transactions and identity verification.
• Communications — sending account-related notifications, security alerts, and, where you have opted in, promotional communications about bonuses and offers.

We do not use your personal data for automated decision-making that produces legal or significantly affecting outcomes without human review. If you have opted out of promotional communications, you will still receive essential account notifications.

4 Legal Basis for Processing

iee com processes your personal data on the following legal bases:

• Contractual necessity — processing your account registration data, transactions, and support communications is necessary to deliver the platform services you have signed up for.
• Legitimate interests — security monitoring, fraud detection, and platform analytics are conducted on the basis of iee com's legitimate interest in operating a secure and functional platform.
• Consent — sending promotional communications and non-essential cookies is based on your explicit consent. You may withdraw this consent at any time through your account settings or by contacting support.
• Legal obligation — retaining transaction and identity records for defined periods is done to meet applicable financial and operational obligations.

5 Sharing Your Data

iee com does not sell your personal data. We share data with third parties only to the extent necessary to operate the platform effectively and securely. Third parties who may receive your data include:

• Payment processors — JazzCash, Easypaisa, Raast, and bank payment partners receive the transactional data required to process your PKR deposits and withdrawals. These providers operate under their own privacy policies and security standards.
• Identity verification providers — where required to verify your identity or age, your document data may be processed by a specialist verification service. This is done securely and the provider does not retain data beyond the verification process.
• Technology and hosting partners — our platform infrastructure providers host and process platform data. These partners are bound by strict data processing agreements.
• Analytics providers — aggregate, anonymised usage data may be processed by analytics tools to help improve platform performance. No personally identifiable information is included in this data.

All third-party providers are contractually required to handle your data securely, use it only for the specified purpose, and not to retain it beyond what is operationally necessary. iee com does not share your data with advertisers, data brokers, or social media platforms.

6 Payment Data and PKR Transactions

All financial transactions on iee com are denominated in Pakistani Rupees (PKR). Payment data is processed through our third-party payment partners and is subject to their respective security standards. iee com does not store full card numbers or complete mobile wallet credentials on our own servers.

Transaction records — including deposit amounts, withdrawal requests, and their timestamps — are retained as part of your account history for operational and security purposes. You can view your full transaction history within your account dashboard at any time.

As a standard fraud prevention measure, withdrawals are typically routed back to the same payment method used for the most recent deposit. This also means your payment method details must be consistent with your registered account identity.

7 Cookies and Tracking

iee com uses cookies and similar technologies on the platform website and mobile app. Cookies are small text files stored on your device that help us deliver a functional and secure experience.

We use the following types of cookies:

• Essential cookies — required for core platform functions such as login session management, security tokens, and navigation. These cannot be disabled without affecting platform functionality.
• Analytics cookies — used to collect aggregate, anonymised data about how pages and features are used. This helps us identify where improvements are needed. No personally identifiable information is included.
• Preference cookies — used to remember your settings, such as language or display preferences, so you do not need to reconfigure them on each visit.

iee com does not use third-party advertising or behavioural tracking cookies. You can manage or clear cookies through your browser settings. Note that disabling essential cookies may affect your ability to log in or use certain platform features.

8 Data Retention

iee com retains your personal data for as long as your account is active and for a defined period after account closure. Specific retention periods are as follows:

• Account and registration data — retained for the duration of account activity and for a standard period after account closure to allow for dispute resolution and audit requirements.
• Transaction records — PKR transaction histories are retained for a defined period in line with standard financial record-keeping practices.
• Identity verification documents — retained only for as long as necessary to confirm your identity. Copies are securely deleted once verification is complete and the retention period has expired.
• Support communications — retained for a reasonable period to allow for quality assurance and dispute resolution, then deleted.
• Analytics data — anonymised analytics data may be retained indefinitely in aggregate form, as it contains no personally identifiable information.

When retention periods expire, data is either securely deleted or irreversibly anonymised. You may request early deletion of your personal data by contacting support, subject to any overriding legal retention requirements.

9 Security Measures

iee com applies a range of technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These include:

• TLS encryption for all data transmitted between your device and our servers.
• Encryption of sensitive data fields at rest, including account credentials and payment tokens.
• Access controls that limit staff access to personal data on a strict need-to-know basis.
• Regular security assessments and infrastructure monitoring.
• Automated detection of suspicious login patterns and account activity anomalies.

While iee com takes security seriously, no online platform can guarantee absolute security. You are responsible for keeping your account credentials confidential. If you suspect your account has been accessed without your permission, contact support immediately through live chat.

10 Your Data Rights

As a registered iee com player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team through live chat or at [email protected]:

• Right of access — you can request a copy of the personal data iee com holds about you.
• Right to rectification — if any personal data we hold is inaccurate or incomplete, you can ask us to correct it.
• Right to erasure — you can ask us to delete your personal data where it is no longer needed, subject to overriding legal retention requirements.
• Right to restriction — you can ask us to restrict processing of your data in certain circumstances, for example while a complaint is being investigated.
• Right to data portability — you can request a copy of your data in a structured, commonly used format.
• Right to object — you can object to processing carried out on the basis of legitimate interests or for direct marketing purposes.
• Right to withdraw consent — where processing is based on your consent (such as promotional emails), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

We aim to respond to all data rights requests within a reasonable timeframe. Complex or multiple simultaneous requests may take a little longer. We will keep you informed throughout the process.

11 Minors and Under-18 Protection

iee com is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 18. If we discover that an account has been registered by a minor, the account will be closed immediately and all data will be deleted as soon as operationally possible.

If you are a parent or guardian and believe a minor has registered an account on iee com, please contact our support team immediately. We will investigate and act promptly.

12 Changes to This Privacy Policy

iee com may update this Privacy Policy from time to time to reflect changes in platform operations, data practices, or applicable requirements. When material changes are made, we will notify registered users through the platform or by email where reasonably practicable.

The revised policy will be published on this page with an updated "Last updated" date. We encourage you to review this page periodically. Continued use of the iee com platform after publication of an updated policy constitutes your acknowledgement of the changes.

13 Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or the way iee com handles your personal data, please get in touch:

• Live chat: Available 24/7 directly within the platform — the fastest way to reach us.
• Email: [email protected] (plain text only — not a clickable link)

We are committed to resolving privacy concerns promptly and transparently. For responsible gaming requests — including self-exclusion, deposit limits, or account cooling-off — please visit the Responsible Gaming page or contact support directly.